Our

Terms

& Conditions

Abbreviated Name as Registered by the bank: PONDHOST This signed Authority and Mandate refers to our contract dated (“the Agreement”). I/We hereby authorise you to issue and deliver payment instructions to your Banker for collection against my/our above-mentioned account at my/our above-mentioned Bank (or any other bank or branch to which I/we may transfer my/our account) on condition that the sum of such payment instructions will never exceed my/our obligations as agreed to in the Agreement and commencing on 2022-04-13 11:23:09 and continuing until this Authority and Mandate is terminated by me/us by giving you notice in writing of one calendar month. Cancellation requests can be lodged at this URL: http://www.Pond Host.co.za/cancellations - I will ensure that I receive a Cancellations Reference Number and that my Cancellation will only be processed if the latter number has been received. The individual payment instructions so authorised to be issued must be issued and delivered as follows: monthly on the 1st working day of each month. In the event that the payment day falls on a Sunday, or recognised South African public holiday, the payment day will automatically be the preceding ordinary business day. If there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account. I / We understand that the withdrawals hereby authorized will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction. Mandate I/We acknowledge that all payment instructions issued by you shall be treated by my/our above-mentioned Bank as if the instructions have been issued by me/us personally. Cancellation I/We agree that although this Authority and Mandate may be cancelled by me/us, such cancellation will not cancel the Agreement. I/We shall not be entitled to any refund of amounts which you have withdrawn while this Authority was in force, if such amounts were legally owing to you. Assignment I/We acknowledge that this Authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party. We have read and agree to the Pond Host ISP(Kiwi Connect) Terms of Service available here: http://www.kiwiconnect.co.za I hereby authorize you to engage the services of Credit Intel, a collection agency, if outstanding amounts owing to you (Pond Host) has not been settled by myself within one month. Terms of Service: LTE-A: 5A. LTE-A/Fixed LTE 5A.1. All hardware supplied by Pond Host will include a 12-month manufacturer’s warranty. Faulty hardware will be swapped out for a once off courier cost of R199 per incident. 5A.2. All Pond Host LTE-A packages are “best-effort” services and Upload and Download speeds cannot be guaranteed. Performance/speed is reliant on many factors such as coverage/distance from base station, prevailing weather conditions and base station congestion) As detailed in clause 4.5. 5A.3. The early cancellation of any fixed term LTE-A contract is allowed (as defined by Section 14 of the CPA 2008) but the user will be responsible for an early cancellation penalty. [The reason this penalty exists is because Pond Host is obligated to conclude 24-month contract/s on uncapped LTE-A [Telkom] accounts]. 5A.3.1 Early cancellation penalty fee – A user will be charged 3 x normal monthly subscription. In the event that Pond Host provides hardware the user shall be held liable for the full remainder of the hardware cost for the contract term. Alternatively, the hardware may be returned to Pond Host at the user’s expense via courier. The device must be in a good technical and cosmetic condition, and must be in the original packaging, and include all cables, power supply unit, documentation and the device itself. 5A.4. Capped Pond Host LTE-A packages will be available on month-to- month basis, Uncapped LTE-A solutions are only available on a 24- month contract basis and are subject to a FUP – Up to 12Mbps until 200GB, then up to 6Mbps until 350GB, then up to 3Mbps for the rest of the month – resets on 1st day of each month. 5A.5. Bandwidth caps included in monthly subscription will be replenished on the 1st of every month. 5A.5.1. Top-ups can be purchased at any time, payment is tendered via Credit Card. 5A.5.2. Users will be billed for the total volume of data both sent and received. 5A.6. Any unused monthly data shall be forfeited at the end of every calendar month. Data is not carried over to the next calendar month. 5A.7. Should a user sign a contact during a month other than on the 1st, the data and the billing will be done pro-rata accordingly for the remaining days of the particular month and the User will be billed along with the first full calendar month billing; 5A.8. Add on bundles will be valid for 30 (thirty) days. (As an example, should a user purchase an Add on bundle on the 25th of July, the Add on bundle will expire on the 24th of August at 23:59). 5A.9. Any unused Add on bundle/Value added service shall be forfeited at 23:59 on the expiry date. 5A.10. Upon reaching the data limit/cap for the month, the User will be required to ‘top up’ in order to continue normal service. 5A.11. The Users location must be in the service coverage map for the selected LTE-A/Fixed LTE network. MTN LTE-A solutions are locked to the location that is specified when the service is ordered. 5A.12. Services which are provisioned outside of the coverage area at the Users insistence are provisioned entirely at the user’s risk. 5A.13. Failure to adhere to agreed delivery arrangements with the courier company may result in a shipping penalty of R199.00 been charged and further cancellation of the agreement. 5A.14. Failure of the delivery company to reach the user in five attempts to make delivery arrangements will result in cancellation of the agreement and a service fee of R999 be billed to the User. 5A.15.2 In the event that equipment has to be swapped out, the once off installation and/or decommission fee applicable (R400) to the required bandwidth may apply. 5A.17. It is the user’s responsibility to fully insure the hardware for theft and damage. The user is fully liable for the replacement cost of the router if stolen or damaged. 5A.18. The hardware remains the property of Pond Host at all times. The user is deemed to be renting the hardware from Pond Host. Upon the cancellation of the service, after the initial 24-month period has lapsed, the hardware must be returned to Pond Host or may be purchased for a once off fee of R149.00. 5A.19. SIM cards will only be dispatched once payment is made for the 1st month; SIM cards may take 7 -10 working days to be delivered from when payment is received. In the event that the SIM takes longer than the 7 – 10 working day period to arrive a pro-rate refund will be passed calculated for every day after the 10th working day. 5A.20. The ‘Nightime Cap’ data allocation is a free (bonus) data allocation. The use of the ‘Nightime Cap’ free data is subject to and further requires that the user has ‘Anytime data’ available. The Nightime Cap cannot be used if the user has no ‘Anytime data’ available. (When you have depleted your Anytime cap, your Nightime Cap will not be available until you topup).